BikeBoyzSG — Terms & Conditions

1. About us

BikeBoyzSG 25 Kaki Bukit Road 4, #01-57 Synergy @ KB, Singapore 417800 Email: enquiries@bikeboyzsg.com · Phone/WhatsApp: +65 8812 1267 Hours: Mon–Sat 11am–8pm · Sun closed

By using shop.bikeboyzsg.com or garage.bikeboyzsg.com, or by placing an order with us, you agree to these terms.

2. Your account

• Creating a garage.bikeboyzsg.com account requires a valid Singapore mobile number, verified by one-time password (OTP). There is no password to set or remember.
• Signing in to your garage account also signs you in on the shop — one account works across both.
• You're responsible for keeping access to your own mobile number secure, since it's how your account is verified.
• We may suspend or close an account used for fraud, abuse, or in breach of these terms.

3. Products & pricing

• We make every reasonable effort to describe products, fitment, and pricing accurately, but errors can happen — if we spot a pricing or listing error before your order is confirmed, we'll contact you before proceeding.
• All prices are in Singapore Dollars (SGD) and include GST where applicable, unless stated otherwise.
• Stock levels shown are indicative and not a guarantee — for special-order or imported parts, availability is confirmed after you order.

4. Fitment

• We check every online order against our workshop parts book before it's prepared. If you're not sure a part fits your exact bike model, year, and variant, confirm with us via WhatsApp before paying.
• Fitment confirmed in writing by us before purchase is honoured — if a part we confirmed turns out not to fit, we'll exchange or refund it in full.
• We are not responsible for fitment issues on orders placed without confirming your bike's details with us first; see our Shipping, Collection & Returns Policy for how this affects returns.

5. Orders & payment

• An order is confirmed once payment is received. Full payment is required to reserve stock.
• Online card payments are processed by Stripe. We never see or store your full card number — Stripe handles this directly.
• Local collection orders may also be paid by PayNow or cash at the shop.
• We reserve the right to decline or cancel an order — for example, if a part turns out to be unavailable, or if we suspect fraud — in which case you'll be refunded in full.

6. Fulfilment

Orders are completed by self-collection, workshop installation, local postage, or quoted international delivery, as set out in full in our Shipping, Collection & Returns Policy. That policy forms part of these terms.

7. Installation service

• Installation is carried out by our workshop team at 25 Kaki Bukit Road 4, #01-57.
• Labour cost is shown upfront before payment — no surprise charges.
• If we identify a fitment issue once your bike is on the stand, we'll swap or refund the part at no cost to you.
• We are not liable for pre-existing faults or damage on your motorcycle unrelated to the part or service performed, though we'll always flag anything we notice while your bike is with us.

8. Returns, refunds & warranty

Covered in full in our Shipping, Collection & Returns Policy, including return eligibility, timeframes, and manufacturer warranty terms. Nothing in these terms limits your statutory rights under Singapore's Consumer Protection (Fair Trading) Act.

9. Your garage & personal data

Information you provide — your bikes, service history, contact details — is used to run your account and provide our services, as set out in our Privacy Policy. By creating an account, you consent to that use.

10. Acceptable use

You agree not to:

• Provide false information when creating an account or placing an order
• Use the shop or garage site for any unlawful purpose
• Attempt to interfere with or gain unauthorised access to our systems or other customers' accounts

11. Liability

• To the extent permitted by law, our liability for any claim relating to a product or service is limited to the value of that order.
• We are not liable for indirect or consequential loss (for example, loss of use of your motorcycle) except where such liability cannot be excluded under Singapore law.
• Nothing in these terms excludes liability for death, personal injury, or fraud caused by our negligence.

12. Intellectual property

All content on shop.bikeboyzsg.com and garage.bikeboyzsg.com — including the BikeBoyzSG name, logo, and site content — belongs to BikeBoyzSG or its licensors and may not be used without permission. Third-party brand names and logos shown belong to their respective owners and are used to identify genuine products we stock.

13. Changes to these terms

We may update these terms from time to time. The current version will always be posted on our sites, with its effective date below.

Last updated: [insert publish date]

14. Governing law

These terms are governed by the laws of Singapore, and any dispute is subject to the exclusive jurisdiction of the Singapore courts.

15. Contact us

Email: enquiries@bikeboyzsg.com WhatsApp / Call: +65 8812 1267 Address: 25 Kaki Bukit Road 4, #01-57 Synergy @ KB, Singapore 417800

Note: this draft is written specifically around how your shop actually works (Stripe for cards, phone-OTP accounts shared with the garage, WhatsApp-first fitment checks, your existing collection/install/delivery model). It references your Shipping/Returns Policy and Privacy Policy rather than repeating them — link all three from your site footer and checkout. Have a lawyer review this before it goes live, especially the liability section; I'm not a lawyer and this isn't legal advice.

BikeBoyzSG — Privacy Policy

1. Who we are

This policy covers personal data collected through shop.bikeboyzsg.com, garage.bikeboyzsg.com, and in-person at our workshop:

BikeBoyzSG 25 Kaki Bukit Road 4, #01-57 Synergy @ KB, Singapore 417800 Email: enquiries@bikeboyzsg.com Phone / WhatsApp: +65 8812 1267

For any question about this policy or your personal data, contact us using the details above.

2. What we collect

3. Why we collect it

We use your personal data to:

• Create and manage your garage.bikeboyzsg.com account, and recognise you when signed in on the shop
• Process, fulfil, and communicate about your orders (collection, installation, or delivery)
• Confirm fitment against your specific bike before you pay
• Process payment through Stripe and detect/prevent fraud
• Send order updates and respond to enquiries via WhatsApp or email
• Maintain your service and garage history for future visits
• Meet our legal and accounting obligations
• Improve the shop and garage experience

We do not use your personal data for anything beyond these purposes without asking you first.

4. Who we share it with

We do not sell your personal data. It is shared only with the parties needed to run the service:

• Stripe — processes online card payments. Stripe receives and stores your card details directly; we don't. See stripe.com/privacy.
• Google Firebase / Google Cloud — hosts our accounts, garage, and order data. This may involve data being stored or processed outside Singapore; Google maintains its own security and compliance standards, and this is a required part of how the service runs.
• Delivery couriers (e.g. SingPost, Ninja Van, Qxpress, or an international courier) — receive your name and delivery address to fulfil shipped orders.
• WhatsApp / Meta — messages sent through WhatsApp are subject to WhatsApp's own privacy terms.

We may also disclose personal data if required by law, or to protect our legal rights.

5. How long we keep it

We keep order and garage records for as long as your account is active, and for a reasonable period afterward to meet accounting, warranty, and legal record-keeping obligations. You can ask us to delete your account and associated personal data at any time, subject to Section 7 below.

6. How we protect it

• All pages are served over HTTPS.
• Card details are handled entirely by Stripe — never stored on our servers.
• Sign-in uses phone-number verification (OTP) rather than passwords.
• Access rules ensure a signed-in customer can only view their own orders and garage records.
• Staff access to the admin systems is access-controlled and being moved to 2-factor login.

No system is perfectly secure, but this is designed so that a breach of our systems alone could not expose your card details, since we never hold them.

7. Your rights

Under Singapore's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated personal data
• Withdraw consent for us to collect, use, or disclose your personal data (which may mean we can no longer provide certain services, e.g. order fulfilment)
• Request deletion of your account and associated data, subject to our legal retention obligations

To exercise any of these rights, contact us at enquiries@bikeboyzsg.com or +65 8812 1267. We'll respond within a reasonable time as required under the PDPA.

8. Cookies

Our sites may use cookies or similar technology for basic functionality (e.g. keeping you signed in) and to understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features (like staying signed in to your garage account).

9. Changes to this policy

We may update this policy from time to time. The current version will always be posted on shop.bikeboyzsg.com and garage.bikeboyzsg.com with its effective date.

Last updated: [insert publish date]

Note: this draft is written to match your actual data flows (Stripe for payment, Firebase for accounts/hosting, WhatsApp for communication). Singapore's PDPA has specific requirements around consent, overseas data transfer, and a designated Data Protection Officer — have this reviewed by whoever handles your compliance before publishing, and fill in a DPO contact if the PDPA's mandatory-DPO threshold applies to your business. I'm not a lawyer and this isn't legal advice.

BikeBoyzSG — Shipping, Collection & Returns Policy

1. Where we operate

BikeBoyzSG is a motorcycle workshop and parts shop based at:

25 Kaki Bukit Road 4, #01-57 Synergy @ KB, Singapore 417800 Phone / WhatsApp: +65 8812 1267 Email: enquiries@bikeboyzsg.com Hours: Mon–Sat 11am–8pm · Sun closed

All orders placed through shop.bikeboyzsg.com are fulfilled from this address.

2. Order fulfilment options

Every order can be completed one of three ways, selected at checkout:

3. Same-day local postage

• Orders confirmed and paid before our daily cut-off time (recommend setting this, e.g. 2pm) are packed and posted out the same day via local courier (e.g. SingPost, Ninja Van, or Qxpress).
• Orders confirmed after cut-off are posted the next working day.
• A tracking number is sent via WhatsApp/email once your parcel is handed to the courier.
• Standard delivery timeframe: 1–3 working days within Singapore.
• Shipping fee is calculated at checkout based on parcel weight/size.

4. International delivery (quote-based)

• We currently ship internationally on a case-by-case quote basis — this is not yet automated at checkout.
• To request an international order:
• WhatsApp or email us the part(s) you want and your delivery country.
• We'll confirm stock and send you a shipping quote (courier cost + estimated transit time) within 1 business day.
• Once you accept the quote, we'll send a payment link or invoice covering item cost + shipping.
• Your order is packed and handed to the courier once payment is confirmed; tracking is shared via WhatsApp/email.
• International orders may be subject to import duties, taxes, or customs fees in the destination country — these are the customer's responsibility and are not included in our shipping quote.
• Delivery timeframes vary by destination and courier; we'll provide an estimate at the time of quoting.
• Some items (e.g. pressurised, flammable, or battery-containing parts) may have courier restrictions for international shipping — we'll advise if this affects your order.

5. Collection process (self-collect)

1. Place your order online and select Self-collect.
2. We prepare your item — most in-stock parts are ready the same day.
3. You'll receive a WhatsApp confirmation when your order is ready for pickup.
4. Bring your order number (shown on the confirmation screen and WhatsApp message) when collecting.
5. Orders are held for 3 days from the ready notification. If not collected within this period, please WhatsApp us to arrange an extended hold — uncollected orders beyond this may be cancelled and restocked.

6. Installation service

If a part is eligible for installation, you can select Install at the workshop at checkout:

• Installation fee is shown upfront on the product page and at checkout — no surprise charges.
• After payment, we'll WhatsApp you to book a slot.
• Bring your motorcycle to 25 Kaki Bukit Road 4, #01-57 at your booked time.
• Old parts removed during installation are disposed of on your behalf unless you request to keep them.
• If we find a fitment issue once your bike is on the stand, we will swap the part or refund you in full — no arguments.

7. Fitment & compatibility

• Product listings show compatible bike models where available ("Fits these bikes").
• If you are unsure whether a part fits your motorcycle, WhatsApp us your bike's make, model, and year before paying — we check every order against our workshop parts book.
• Orders placed for a part that does not fit your bike due to a fitment mismatch we confirmed in writing will be refunded or exchanged in full.
• Orders placed without confirming fitment, where the part does not suit a customer's specific bike variant, may be subject to a restocking fee if returned (see Section 8).

8. Returns & exchanges

We want every part to fit and work as expected. Please contact us before returning anything — most issues can be resolved via WhatsApp.

Eligible for return or exchange: - Item is faulty, damaged, or incorrect from what was ordered. - Item does not match the fitment we confirmed in writing before purchase. - Unopened, unused parts in original packaging, returned within 7 days of collection or delivery.

Not eligible for return: - Items installed, used, or with removed/damaged packaging (unless faulty). - Electrical parts, custom-ordered items, or special-order/imported parts once opened. - International orders where import duties/customs fees have already been incurred (these are non-refundable). - Parts purchased without fitment confirmation that turn out to be incompatible with a specific bike variant — exchange offered where possible, subject to a restocking assessment.

Process: 1. WhatsApp us at +65 8812 1267 with your order number and reason for return. 2. For local orders, we'll confirm eligibility and arrange collection/drop-off or a return-courier label. 3. For international orders, return shipping cost is generally borne by the customer unless the item was faulty or incorrect. 4. Approved refunds are returned to your original payment method within 5–7 working days; exchanges are handled on the spot (local) or reshipped (international) once the return is received.

9. Warranty

• Parts carry the manufacturer's original warranty where applicable (e.g., Brembo, SC-Project, LeoVince, YSS, Sprint Filter, ProFender, Samco).
• Workshop-installed parts include our labour guarantee — if a part fails due to an installation error on our part within 30 days, we will re-fit it free of charge.
• Warranty does not cover normal wear and tear, misuse, racing/track use (unless specified), or damage from accidents or improper self-installation.

10. Payment

• Local orders: PayNow, Card, or Cash at checkout/collection.
• International orders: Invoice or payment link sent after quote confirmation; accepted methods will depend on courier/payment provider used for that destination.
• Full payment is required to confirm any order and reserve stock.

11. Order cancellations

• Once a part has been specially ordered/imported for you, or already posted, cancellation may not be possible — we'll confirm this at the time of order if applicable.

12. Contact us

For any question about an order, fitment, shipping, or return:

WhatsApp / Call: +65 8812 1267 Email: enquiries@bikeboyzsg.com Hours: Mon–Sat 11am–8pm, Sun closed

Have this reviewed against Singapore's Consumer Protection (Fair Trading) Act wording before publishing, since it affects buyer rights — especially the international customs/duties clause.